1. Policy summary and objectives

Henrad NV recognise that we must integrate progressive Corporate Social Responsibility (“CSR”) values into the daily management of our business in order to meet the expectations of our stakeholders who include customers, employees, regulators, investors, suppliers, the community and the environment. The Board recognise that high CSR standards and a commitment to continuous improvement can help capture opportunities and avoid risks that occur at the intersection of sustainability and commerciality. We shall uphold the values of honesty, partnership and fairness in our relationships with stakeholders.

By adopting a holistic approach to business, we recognise that our social, governance and environmental responsibilities to these stakeholders are integral to our success. We aim to demonstrate these responsibilities through our actions and within our corporate policies.

The ultimate responsibility for the implementation of this policy and the achievement of our objectives rests with the Managing Director. The Human Resources Manager will co-ordinate activity across the business.

2. Scope of the policy

This policy applies to Henrad and sets out the minimum CSR standards that must be attained and maintained.

The CSR policy will be supported by a suite of other ‘linked’ policies as appropriate to ensure that the standards and aims are addressed in sufficient detail. The Managing Director will ensure that the CSR policy is supported via the appropriate organisation and arrangements and will commit the resources necessary to achieve its aims.

3. Standards and Aims

3.1 Environment

We shall strive to improve our environmental performance through the implementation of our Environmental policies and achieving the ISO14001 standard. Our heating solutions are designed to have as little impact on the environment as possible.
As an organisation, there is no waste that we create in our process or product that cannot be recycled or reused. We are committed to zero landfill.

3.2. Health & Safety

We shall ensure a high level of business performance while minimising and effectively managing risk through our safety management system.

We shall provide, and strive to maintain, a clean, healthy and safe working environment and promote a healthy lifestyle for employees.

3.3. Community

We shall encourage dialogue with local communities for mutual benefit.

We shall support young people in the local community through our commitment to our apprenticeship and work experience programmes and by working closely with local schools to develop and support curriculum activities, promoting engineering as a career.

3.4 Customers

Our customers can be assured that we will uphold our values of integrity, partnership and fairness in our relationships with all of our stakeholders. We will register and resolve customer complaints in accordance with our published standards of service.

3.5 Employees

As a minimum, we shall comply with statutory requirements in relation to employees.

We shall operate an equal opportunities policy for all present and potential future employees. We shall continue to recognise the benefits of a diverse workforce and actively promote diversity as a core value.

We shall offer our employees clear and fair terms of employment and provide resources to enable their continual development. We shall maintain a clear and fair employee remuneration policy.

We shall provide safeguards to ensure that all employees are treated with respect and without sexual, physical or mental harassment.

We shall adopt socially responsible restructuring policies ensuring the minimum of disruption and retaining a sense of dignity.

3.6 Ethical Trading

We will have contracts which clearly set out the agreed terms, conditions and the basis of our relationship with suppliers. We will operate in a way that safeguards against unfair business practices.

We shall encourage suppliers and contractors to adopt responsible business policies and practices for mutual benefit and will not accept child labour.

We shall adopt supplier assessment processes to check and monitor that their practices reflect our expectations.

4. Reporting

Performance against this policy will be monitored and communicated to stakeholders in internal Board reports, in newsletters, on the business websites, on social media and in the media.